Akeni Help Desk Assistant for Enterprise IM

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Description:

Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies.
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product-maker Count: 4 Rating: 5.0
File (click to download) Version Description PackagetypeArchitectureRelease Channel Downloads Date Filesize DL OCS-Install
Pling
*Needs ocs-url or ocs-store to install things
Details
license
version
1.0
updated Aug 10 2005
added Aug 10 2005
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